Troubleshooting White or Blank Screen Issues

If you are encountering a white screen when trying to access Stavvy, it may be due to several issues. Here's a troubleshooting guide to help resolve the issue:

Update your Operating System

Sometimes, system updates include important fixes that can resolve issues such as a white screen. Make sure your operating system (OS) is fully updated.

For Windows:

1. Open the Settings menu by pressing Windows + I.
2. Go to Update & Security.
3. Click Check for updates and install any pending updates.

For macOS:

1. Click on the Apple logo in the top-left corner.
2. Select System Preferences.
3. Click Software Update, then install any available updates.

Update your Browser

An outdated browser can cause performance issues, including a white screen. To check for updates in Google Chrome:

1. Open Google Chrome.
2. Click the three vertical dots in the top-right corner to open the menu.
3. Hover over Help and select About Google Chrome.
4. Chrome will automatically check for updates and install them if available.
5. Once the update is complete, restart the browser.

Clear Cache and Cookies

Sometimes, corrupted cache or cookies can cause the page to load incorrectly. Follow these steps to clear them:

1. Open Google Chrome.
2. Click the three vertical dots in the top-right corner and select More tools > Clear browsing data.
3. In the pop-up window, select All time in the time range dropdown.
4. Check both Cookies and other site data and Cached images and files.
5. Click Clear data.
6. Then, use the invitation link you received in your email to re-access Stavvy.

Turn Off Your VPN

If you're using a VPN, try turning it off and accessing the page again. Sometimes VPNs can interfere with website loading or cause display issues, including the white screen problem.

Disable Browser Extensions

Sometimes, browser extensions can interfere with how a page loads. Try disabling extensions and reloading the page:

1. Type chrome://extensions/ in the address bar.
2. Disable all extensions by toggling them off.
3. Refresh the page and see if the white screen issue persists.

Open the invite link in an Incognito window

Right-click the invite link and select Open Link in Incognito Window.

Test on Another Device

Access the website from a different device (e.g., another computer or laptop) to determine if the issue is device-specific.

If you're still facing a white screen after completing these steps, please reach out to our support team for further assistance. Include details such as the device and browser you're using, and any error messages you’ve encountered.