Nicole Orbe

If you are conducting an In-Person Electronic Notarization (IPEN) and discover the signer's phone number is incorrect (preventing the delivery of the verification code/link), you can update the num...

In a RON meeting, if Signer 2 cannot start the signing process, it means the Signer needs to manually advance the meeting to the next Signer.🛑 The ProblemSigner 2 cannot interact with the document,...

If a signer cannot view the documents during a Stavvy remote notarization meeting, the issue is often related to synchronization or initial setup. Follow the troubleshooting steps below, organized ...

Problem: You've given your browser permission to use your camera and microphone, but it still displays an error message stating "device not found," or your video appears black.Our Support Team is d...

Follow these steps to successfully set up and submit your IPEN Notary Profile for approval within Stavvy.🚀 Step 1: Accessing Your Notary Profile SettingsLog in to the platform at connect.stavvy.com...

If you are encountering a white screen when trying to access Stavvy, it may be due to several issues. Here's a troubleshooting guide to help resolve the issue:Update your Operating SystemSometimes,...

Find out about our latest product updates. In this release, we've made meeting-related improvements and fixed a few bugs.  Date: December 3rd, 2024 Release Contents 💫 Product Enhancements Removed...

Find out about our latest product updates. In this release, we've improved our Document Transfer Description and fixed a few bugs.  Date: December 17th, 2024  Release Contents 💫 Product Enhancemen...

In this release, we've improved our Smart eVault Events, changed the Packet Creation Workflow, improved Meeting Instance Creation from the File Details Page, added a Meeting Cancellation/Rescheduli...